Impossible Knowledge Base/Frequently Asked Questions
Will Canadian Orders be shipped from Europe or the US?
Worldwide Support
posted this on April 21, 2010 13:28
If all items in your order are available from our US warehouse, Canadian orders are now shipped from our US warehouse at a reduced shipping charge of 11 USD.
Comments
Good news for Canadian customers! We are now shipping all Canadian orders from our US warehouse in Massachusetts. Shipping is a flat $11 and is via first class mail (USPS). It takes a bit longer for packages to arrive but there are no more pesky UPS duty charges!
PLEASE SEE UPDATE BELOW
Excellent! USPS has always been more cross-border friendly.
Thanks for looking after us Canucks!
how much would shipping to denver cost? i'd really need to know if it were easier to order here in europe for 15euros or if it's worth bothering my friend there for a more reasonably-priced shipping.
Score thanks! I have made 2 orders and cant wait to get some more! Honestly if it was any more to ship it I would have to reconsider.
How do I track my oder?
got my answer from one of you guys via fone call, so it's all good. Thanks!
It's been a year since we started shipping to Canada from the US warehouse and we made the decision to upgrade to Priority Mail shipping. The good news is that packages will now take 7 to 10 days to arrive (sometimes sooner) and that packages can be tracked. The bad news is that shipping prices have been raised to reflect that upgrade. Shipping to Canada will now cost $16 to $40 depending on the size of the order,
This decision was based on a number of reasons, chief among them the need to track packages. We were also losing money on Canadian shipping - most packages cost a lot more than $11 to send. We recently adjusted US prices to reflect actual shipping costs as well.
If you have further questions please send them to: usa@theimpossibleproject.com
Thank you.